Taobao is just one channel for insurance sales and is reliable. It is important to note that after purchasing insurance, consumers must properly save the electronic policy emails sent by the insurance company and verify the policy. Insurance company representatives state that purchasing through Taobao is only one approach. In case of a claim, there is no need to submit the claim application online; the policyholder can directly apply for claims at the insurance company. If there are any issues, consumers can also call the insurance company's service hotline for consultation.