At PetsZone, we are committed to providing a satisfying shopping experience. Below is our return and exchange policy:

1. Resale Condition
   Returned items must be unused, unopened, and in perfect condition to ensure they can be resold.

2. Damaged or Defective Items
   If you receive a damaged or defective item during shipping, please contact our customer support team immediately, and we will assist in resolving the issue.

3. Return Shipping Costs
   If the item is not defective, the return shipping costs will be borne by the customer.

4. Items Not as Described
   If the item you received does not match its description, we offer unconditional returns.

5. Customized Products
   As customized products are made to order, we are unable to accept returns on these items.

Return Time Limit
All return requests must be submitted within 30 days of receiving the product. Return requests made after this period will not be accepted.

Return Conditions

• Items must be in original packaging, unused, and undamaged.

• If the product’s tags or tamper-proof seals have been removed or damaged, we may not accept the return.

Return Process

• Contact our customer support team to initiate a return request. Please provide your order number, item details, and reason for the return.

• Our support team will provide return instructions and the return address. If the return meets our policy, you will be authorized to return the product.

Refund Policy

• Once we receive your returned item and confirm it meets the return conditions, we will process your refund.

• Refunds will be issued to your original payment method. Please note that the refund processing time may take 5-10 business days, depending on your payment platform.

Special Conditions

• Personal Hygiene Products: For health and safety reasons, personal hygiene products (such as pet beds, pet grooming products, etc.) are only eligible for return if they remain unopened.

Return Address
The return address will be provided by our customer support team and may vary depending on your location. Please ensure you receive the correct address before sending the return to avoid misdelivery.