At PetsZone, we are committed to providing efficient and convenient delivery services. Below is an explanation of our shipping timelines:

Standard Shipping Times

In most cases, we aim to deliver your order within 7-15 business days. Delivery times may vary depending on factors such as order volume, delivery location, and the shipping carrier. We strive to ensure that your items reach you on time.

Customized Products

For custom-made items, the manufacturing and processing time may cause delays. Typically, customized products may take an additional 2-5 business days to ship. This time is needed for production, customization, and quality checks to ensure the products meet our high standards.

Order Tracking

We provide tracking information for every order. You can track the status of your package at any time using your order number. We monitor all shipments closely to ensure each package is delivered on time.

Delayed Delivery

If your order does not arrive within the expected time frame, please contact our customer support team as soon as possible. We will address any delayed deliveries and take the necessary steps to resolve the issue promptly.

At PetsZone, your shopping experience is our top priority, and we are committed to supporting you throughout the shipping process. Thank you for choosing PetsZone. If you have any questions or need assistance, please don't hesitate to contact us, and we will resolve your concerns as quickly as possible.